Update by user Dec 08, 2011
I am pleased to report after printing my complaint off and faxing it to dealer so they could see the complaint was posted online, they agreed to replace the parts on the vehicle that they damaged at no cost to me. The complaint is now resolved to my satisfaction.
Original review posted by user Nov 07, 2011
My company leased a brand new 2011 VW Touareg from Roy Leggat principle of Roseland VW / Leggat Auto Group. When the vehicle arrived my wife and I did a pre-delivery inspection of the vehicle. It was in their detail shop and we pointed out to Roy Leggat that the Pillar Post Caps between the windows and doors were scratched up badly, there was wax on them, it appeared the Roseland VW detailer had taken an orbit polisher to them and scratched them, they are plastic not metal and should not have been orbit waxed. Roy Assured us that if we brought the car back the next day he would have it fixed, we did just that, left the vehicle all day.
When we returned to pick it up, nothing had been done, we were told that they could not fix it, Roy was not there, one is his staff members told us the detail person has done this before and the vehicle would need to go to their body shop to be properly repaired to bring it in next week.
We called Roy made another appointment and dropped off the vehicle. When we returned to pick it up, again nothing was different, a different employee told us it was not a body shop issue as the pieces are plastic and cannot be fixed, to call Roy in the morning and he will have you call VW corp to complain and get them replaced.
We did just that, and Roy told us to call VW 800# customer service which refused to do anything as they stated which is correct the dealership did the damage and it is not a warrantied item, to call back the dealership.
We called Roy again to be told he is working on it and to be patient he would fix it, it has now been over a month and we have not heard from Roy again, they ignore our calls and are refusing to replace the damaged parts they caused. I have obtained a quote from another VW dealer for $592 approx plus tax to repair the vehicle. Do not buy a car from Roy Leggat or Roseland Motors, they do not honor their promises or rectify their mistakes.
Review about: 2011 Vw Touareg.